Care Coordinator – Service Navigation 18-Month Contract
- Full-time, 18-month contract position
- Location – East Region of Ontario
- Bilingual candidates strongly preferred
Most organizations lack a social purpose that would make their work meaningful. However, when you find an organization that combines purpose with the level of impact and commitment to see it through, that’s something special.
We’re Raise. On behalf of our client, Autism Ontario, we are looking to hire a Service Navigation Coordinator for the East Region of Ontario. A Service Navigator helps connect families to service providers and resources available in their local communities. This is an 18-month contract position with Autism Ontario.
Our Service Navigators are creative, solution-focused autism professionals scattered throughout the province to reach as many families as possible. They maintain a dedicated roster of families to provide ongoing support and navigation and build a trusting relationship with the families they serve. Service Navigators provide information about the Ontario Autism Program and help connect families to service providers and resources available in their local communities. This will include programs, services, and resources that families can access, as well as other services and supports available locally.
Our Service Navigators also plan, coordinate, and implement events and workshops for autistic children and youth, their families, and professionals in the field of autism.
Program Objectives:
Provide direct support to families who are accessing or are interested in accessing the OAP by helping families:
• Understand and make informed choices about their service options in the OAP
• Make informed choices on how to receive funding
• Find and select qualified service providers
• Complete and submit required documentation and reconcile invoices
• Feel supported in connecting to available resources and services in their local communities
Key Responsibilities:
• Educate families on all relevant details about the program and ensure that they have a complete understanding of the options and services available to them
• Develop collaborative relationships and network with related service providers to strengthen external partnerships to help inform families and connect them to programs, services, and resources available in their local communities.
• Ensure that applicant information in the database is current and accurate
• Remain knowledgeable and informed on the Foundational Family Service program offerings with community partners within your region
• Strengthen the capacities of applicants and communities to value and support Autistic Children and Youth by respecting their strengths, competencies, expertise, resilience, and capacities as well as by fostering their inclusion, self-development, and participation within communities
• Be the main point of contact for an assigned case load of families who have been through the determination of needs process
• Communicate the results of the determination of needs process to families and support families to make informed choices about next steps for core clinical services.
• Answer questions and provide evidence-informed, family-centred support, ensuring that families understand eligible expenses within Core Clinical Services
• Assist families by using knowledge of all relevant services in Ontario to access the support and services they require to achieve their goals as defined by the need’s determination process
• Assist families with financial reconciliation and completing required forms as needed
• Participate in the ongoing evaluation process to inform the refinement of the program
• Support families to access other services as appropriate
• Work with the People and Family Experience Coordinators to plan and implement events that support families in relation to ASD such as social learning opportunities and workshops for families and professionals
• Host opportunities for families to connect in person and virtually through educational events and support groups
• Ensure that services are accessible, responsive, and respectful of families’ values and needs
• Engage in outreach initiatives within the region to develop relationships with service providers and educate other stakeholders in the sector
• Learn the determination of needs tool and, when needed, support the Determination of Needs team with walking families through the process using the standardized, clinically informed approach to determine the child or youth’s support needs and resulting OAP funding amount for core clinical services
• Participate in required training on the determination of needs process and tool, data collection tools and associated business processes
• Other duties as assigned.
Qualifications and Skills:
- Bachelor’s Degree with a minimum of 3 years of experience working in a human service, social service or a clinically related discipline including providing support to families of children with ASD and/or developmental disabilities. An equivalent combination of education and similar experience will be considered
- A family-centered, person-directed approach to support is essential
- Flexible in engaging with families and comfortable navigating challenging conversations with compassion and empathy
- Experience working with children and youth on the autism spectrum and their families, including interviewing families and/or conducting assessments is an asset
- Sound understanding of issues faced by people with autism, intellectual or developmental disabilities across their life course
- Extensive knowledge of the developmental services sector and of community-based resources within the designated region
- Demonstrated excellent relationship building, collaboration and conflict resolution skills within a system-wide environment
- Critical thinking skills
- An understanding of the clinical language that other providers may use, and an ability to communicate in a family friendly way
- General knowledge of typical child development
- Fluency in written and oral French is strongly preferred; speaking additional languages as well as working with families who identify as Indigenous considered an asset
- Must demonstrate sound professional judgment and problem-solving skills
- An understanding of the clinical language that other providers may use, and an ability to communicate in a family-friendly way
- Must be proficient with various computer programs including database management, email, Microsoft Office applications and have familiarity with social media and other technology tools and approaches
- Detail oriented — able to accomplish administrative tasks in a fast-paced environment with tight deadlines
- Demonstrated commitment to principles of social justice, equity, inclusion, and cultural competency
- Capacity to download a Multi-Factor Authenticator app on a mobile device.
- The role requires the ability to regularly work evenings and weekends. Must be flexible to work out of multiple locations within the assigned region and able to travel regularly within the region and occasionally to other parts of the province.
- A valid driver’s license and access to a vehicle are required.
The Details:
The role may require you to work evenings and weekends. 90% of your work will be based out of a home office but occasionally you must be flexible to occasionally work out of multiple locations and be able to travel within the region for events and sometimes within other parts of the province. A valid driver’s license and access to a vehicle is required. A condition of employment is that you must clear a Vulnerable Sector Search.
Your Application:
We value diversity and inclusion and encourage all qualified people to apply; however, only those selected for an interview will be contacted.
Looking for Meaningful Work? We can help.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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