Customer Service Specialist (Direct Hire)
Pay Rate: $44,000 – $60,000 depending on experience.
Work Type: Hybrid – Florence, KY 41042
Work Schedule: Monday – Friday | 8:00 am to 5:00 pm| Monday and Friday work from home | BlueFlex Schedule
Additional Information: Standard Driver's License and Motor Vehicle Record (MVR) are required.
Raise is currently hiring a Customer Service Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Job Overview:
The Customer Service Specialist is responsible for processing customer orders, handling order entry, and managing shipment scheduling. This role performs all necessary functions to meet customer requirements on a timely basis and ensures effective service by coordinating between internal departments and external stakeholders.
Responsibilities:
- Coordinate orders and shipments between Manufacturing and customers.
- Serve as a liaison between internal departments and external customers or sales representatives.
- Support assigned Representative Territories by processing customer inquiries and quoting prices, delivery information, and terms.
- Interface with departments handling activities such as credit and collections, sales, shipping, and purchasing to ensure effective and timely service.
- Handle phone, fax, and email inquiries to discuss customer needs and recommend products that will best satisfy them.
- Refer advanced inquiries to the appropriate Sales Manager, Technical Sales, or Product Champion.
- Perform essential administrative functions, including scanning/indexing paperwork and releasing RMAs into Swecare.
- Track and report delivery dates, anticipated delays, and conflicting terms and conditions of customer purchase orders to customers and sales staff.
- Communicate the status of delayed orders, back orders, or the necessity of substitutions.
- Respond to complaints and coordinate appropriate responses with the responsible departments.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement where applicable.
Qualifications:
- High school diploma or equivalent education required; Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- 1-3 years of general customer service experience.
- Evidence of mechanical aptitude; experience in a manufacturing setting is preferred.
- Strong organizational, problem-solving, phone, and interpersonal skills.
- Ability to confidently assess and mediate high-pressure situations.
- Proficient in Microsoft Office applications and the ability to work in multiple systems.
- Candidates must live within commuting distance.
VEVRAA Federal Contractor – priority referral of Protected Veterans requested. An Equal Opportunity Employer – Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.