Billing and Collections Analyst
* Contract Length: 1 Year
* Location: Chatham, ON N7M 5M1
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Job Overview
The Billing and Collections Analyst is responsible for supporting the client’s large-volume billing operations by preparing accurate invoice packages, maintaining billing system integrity, and resolving billing-related issues. This role works closely with internal teams, external customers, and IT to ensure efficient billing processes, continuous improvement, and high levels of customer satisfaction.
Key Responsibilities
* Analyze data and prepare invoice packages for large-volume commercial, industrial, storage, and transportation customers
* Accurately enter and validate billing inputs within required timelines
* Follow, document, and identify opportunities to improve processes and procedures
* Investigate, analyze, and resolve billing issues in collaboration with internal and external stakeholders
* Partner with IT to identify, report, and support resolution of system defects and enhancements
* Act as the primary point of contact for internal and external customers, maintaining strong working relationships
* Develop reports, perform data queries, and provide analysis as required
* Identify, plan, and execute initiatives to improve departmental processes and systems
* Support additional tasks within the Large Volume Contracting & Policy group as needed
Qualifications
* Degree in Business, Finance, or a related field, or equivalent work experience
* Strong analytical skills with a high level of attention to detail
* Ability to quickly learn new systems and concepts
* Proven problem-solving skills with the ability to troubleshoot complex issues
* Strong organizational and time management skills
* Excellent verbal and written communication skills
* Ability to work effectively in a team environment and meet tight deadlines
* Understanding of contract administration, customer billing, and/or financial systems is an asset
* Customer-facing experience in a service or support role is an asset
* Experience in the natural gas and/or utilities industry is an asset
* Familiarity with database concepts and query tools is an asset
Working Conditions
* Overtime may be required during monthly and annual billing cycles
* Time off must be planned around critical billing cycle periods
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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