Bilingual (French) Medical Record Review Associate (Remote – Bring Your Own Device)
Pay Rate: $25/hour on W2
Contract Length: 6 months
Location: 50 miles within Approved Hub Locations (Remote)
Work Schedule: 8:00 AM – 5:00 PM
Job Overview:
The Bilingual (French) Medical Record Review Associate is responsible for supporting medical record review processes while ensuring accuracy, compliance, and excellent customer service.
Key Responsibilities:
- Ensure excellent customer service (internal and external)
- Generate required program reports and documentation accurately and on time
- Participate in developing departmental procedures and process documentation
- Use subject matter expertise to:
- Meet team objectives
- Interpret and synthesize data
- Make recommendations
- Assess team needs and determine actions
- Identify opportunities for process improvement proactively
- Assist in planning and execution of special projects
- Ensure protection of sensitive and confidential information
- Resolve technical and subject matter issues
- Collaborate with team members to identify and resolve issues or improve processes
- Act as a liaison within the team and across the organization to meet client needs
- Coordinate service delivery across departments
- Adhere to standard operating procedures (SOPs)
- Assist in creation, documentation, and implementation of departmental procedures
- Participate in meetings and act as a reliable resource on assigned projects
- Support management with escalations when needed
- Assist with training activities
- Act as the first point of escalation for Associate I roles
- Effectively escalate issues when required
Qualifications:
- Bachelor’s Degree in a relevant field or 1-3 years of equivalent work experience
- 3+ years of experience in a specialized area related to this role
- Must be bilingual with English and French
- Strong internal and external client service skills
- Excellent written and verbal communication skills
- Strong problem-solving ability
- Ability to adapt to a constantly changing environment
- Proven ability to meet critical deadlines
- Ability to work both independently and as part of a team
- Proficiency in Microsoft Office Suite
- Ability to read medical records in French
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