Project Manager
· Pay Rate: (flexible)
· Location: Toronto ON
· Contract Length: 12 months
Work Type: Hybrid
We at Raise are hiring right now for one of our Government Sector Clients. If you’re interested, apply below for your chance to join a great place to work.
RESPONSIBILITIES
Role Responsibilities:
• Lead and manage all stages of the project lifecycle for enterprise-wide Unified Communications and cloud telephony transformation initiatives.
• Manage the City’s multi-year Unified Communications modernization project involving migration from on-premises PBX/VoIP infrastructure to cloud-based telephony solutions.
• Develop implementation roadmaps for transitioning to cloud-based communication platforms including softphones, common area phones, paging systems, and automated telephony solutions.
• Manage upgrade activities for Unified Communications platform version upgrades to maintain supported operations during cloud migration.
• Develop and manage detailed project plans, schedules, timelines, milestones, dependencies, budgets, resource allocations, and deployment strategies.
• Lead risk management, issue management, scope management, change management, and quality assurance activities throughout the project lifecycle.
• Coordinate and manage internal teams, external vendors, consultants, and stakeholders involved in project delivery.
• Prepare and maintain RAID logs, implementation plans, cutover plans, deployment plans, operational handover documentation, and status reporting.
• Support procurement activities including RFI/RFP/RFQ preparation, Statements of Work (SOW), contract negotiations, vendor management, and evaluation of technical solutions.
• Provide project governance, executive reporting, stakeholder communication, and presentation updates to senior leadership and business teams.
• Manage consultant and contractor performance, deliverable tracking, financial monitoring, and compliance with City standards and project methodologies.
• Lead Proof of Concept (POC) planning, implementation, monitoring, and evaluation activities.
• Ensure adherence to PMI methodologies, project governance frameworks, and best practices.
• Support development and sustainment of corporate standards related to project management, technology implementation, and change management.
• Coordinate site-by-site deployment sequencing, testing activities, go-live coordination, and hypercare support during implementation phases.
• Provide operational transition support and final handover documentation to steady-state support teams.
Required Skills & Qualifications:
• Post-secondary education in Computer Science, Information Technology, or related discipline.
• PMP (Project Management Professional) certification in good standing.
• Extensive experience managing enterprise-wide IT infrastructure and telecommunications projects within complex multi-department environments.
• Strong experience managing VoIP, Cisco Unified Communications, Microsoft Teams Voice, SIP-based calling, and cloud telephony migration projects.
• Experience with enterprise telephony infrastructure, contact centre solutions, Direct Routing, Operator Connect, and collaboration platforms.
• Strong understanding of cloud and on-prem Unified Communications architecture and telephony systems.
• Experience with networking technologies including routing, switching, VPNs, SIP trunking, MPLS, Session Border Controllers, Firewalls, and Zero Trust environments.
• Strong project planning, budgeting, forecasting, scheduling, and vendor management skills.
• Experience using Microsoft Project and project management tools for large-scale technology initiatives.
• Excellent communication, presentation, stakeholder management, and executive reporting skills.
• Strong leadership skills with experience managing technical project teams and cross-functional stakeholders.
• Experience conducting feasibility studies, business cases, cost-benefit analysis, and procurement activities.
• Strong understanding of organizational change management and enterprise technology transformation initiatives.
• Ability to manage competing priorities, complex technical environments, and multiple stakeholders effectively.
Deliverables:
• Project Plan & Schedule
• RAID Log
• Upgrade Plan & Implementation
• Proof of Concept Plan & Implementation
• Implementation & Migration Plan
• Cutover & Deployment Plan
• Operational Handover Package
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 orhello@raiserecruiting.com