Systems Engineer 2
- Location: Markham-Onsite
- Pay Rate: $46.7/hr – $54.7/hr
- Contract Length: 6 Months
We at Raise are hiring a Systems Engineer 2 for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
• Refreshing end user hardware (laptops, desktops), including device swaps and data migration as required
• Decommissioning devices and preparing hardware for e-waste (dismantling and segregating equipment)
• Building and imaging PCs (notebooks and desktops) using standard images and documented work instructions
• Managing hardware inventory, including counting, organizing stock, and accurately recording serial numbers and asset details
• Deploying new end user hardware (laptops, desktops, and accessories) in accordance with standards and processes
• Performing minor hardware repairs and component upgrades on end user devices
• Providing basic printer and peripheral support for end users
• Interacting with end users professionally and courteously, ensuring a positive support experience
• Troubleshooting performance and configuration issues on end user devices and escalating when appropriate
• Maintaining clear, accurate documentation of configurations, builds, and client environments
• Responding to users experiencing issues with computers and related equipment, primarily via tickets and remote and in-person support
A candidate will excel in this role if they:
• Are proficient with Microsoft Office (Outlook, Excel), Microsoft Teams, SharePoint, and Slack
• Have experience using and troubleshooting Microsoft Windows 10/11, Ubuntu 18.04–24.04, and macOS (MacBook)
• Have experience working in a ticket-based workload management system (e.g., ServiceNow)
• Have experience with inventory tracking and asset management tools (e.g., ServiceNow)
• Can adapt quickly to changing workload priorities
• Can follow written and verbal instructions accurately and consistently
Qualification Requirements:
• Diploma or degree in an Information Technology related field
• Equivalent combination of education and experience may be considered
• Excellent problem-solving skills with the ability to analyze PC issues and identify patterns
• Ability to work independently, multi-task, and deliver quality work in an efficient manner
• Ability to manage competing priorities
• Excellent English communication skills
• Knowledge of hardware technology and concepts
• Can physically lift 10 lbs.
• Valid Ontario Driver’s license – Full G license
Must-have skills:
• Experience working with or troubleshooting hardware or operating systems with • windows, mac, and or Ubuntu
• Personable and able to talk directly with customers over the phone or in person
• Willingness to help and learn
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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