Claims Paralegal (Bring Your Own Device)
- Pay Rate: $24.00 – $28.00/hour on W2
- Contract Length: 3 months
- Work Schedule: 8:30 AM – 5:00 PM in their local time zone, but is flexible
- Training Schedule: Training will be from 8:30 to 5:00 PST for the first three days 5:00
- Location: 50 miles within Approved Hub Locations (Remote)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- This position is responsible for handling escalated calls and emails from contact center agents, managing complex inquiries related to settlement administration, and acting as a liaison between the contact center and client services teams.
- The ideal candidate will have a strong background in legal documentation, excellent communication skills and the ability to navigate complex customer inquiries effectively.
Responsibilities
- Handle escalated calls generated by contact center agents, ensuring prompt and accurate resolution.
- Review and interpret settlement agreements and other relevant court documentation related to settlement administration.
- Identify trends in escalations and provide actionable insights to improve processes and reduce future escalations.
- Serve as a liaison between the contact center and client services teams, ensuring clear and effective communication.
- Manage complex issues, whether via phone or email, providing thorough and customer-focused resolutions.
- Develop and propose additional scripting recommendations based on common escalation scenarios, work with client services for approval and implementation.
- Perform other duties as assigned, contributing to the overall success of the Hypercare Escalation Team.
Top 3 Required Skills:
- Attention to detail
- Comfortable with direct interaction with callers
- Ability to pick up new subject matter quickly
Qualifications
- Paralegal certification or Juris Doctorate required.
- Proven experience in handling complex customer inquiries, preferably within a contact center environment.
- Prior experience in a contact center, with a deep understanding of escalation management.
- Strong ability to interpret and apply legal documentation to customer service and claimant situations.
- Excellent communication skills, with the ability to engage effectively with all callers, co-workers and leadership in a professional manner.
- High attention to detail and the ability to identify and analyze trends in customer escalations.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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