Bilingual Receptionist & Central Switchboard Operator
· Pay Rate: (flexible)
· Location: Toronto ON
· Contract Length:2 months
We at Raise are hiring right now for one of our Government Sector Clients. If you’re interested, apply below for your chance to join a great place to work.
RESPONSIBILITIES
MAINFLOOR RECEPTION:
- Receives and greets clients/visitors in both English and French, and monitors movement of same by maintaining a reception register.
- Coordinates the booking of car seats and arranges car seats cleaning as required.
- May be required to assist with booking courier package deliveries and keep records of courier packages.
· Coordinates delivery of incoming mail within the agency and posts outgoing mail with Canada Post
- Coordinates and troubleshoots access room bookings and monitors meeting room bookings and assists in routinely checking all access rooms/reception area to ensure they are kept tidy.
- Maintains bulletin boards, display cabinets and feedback box, as directed.
- Redirect employment applications for Human Resources to be completed online.
CENTRAL SWITCHBOARD:
- Receives; screens and directs all calls, both external and internal, using a telephone console.
- Closes switchboard at the end of regular business hours
- Reports telephone problems to the Systems Analyst-Telecom for necessary actions.
- Informs I.T. Dept. of changes to staff extension/information in order for them to update the directory to ensure accurate direction of calls.
- Reports any troubles with the Intake Call queue to the Systems Analyst-Telecom or supervisor for necessary actions.
OTHER DUTIES:
- Acts in accordance with and incorporates Society’s Code of Ethics, Confidentiality, Anti-Oppression/Anti-Racism, Harassment & Discrimination policies, etc.
- Uses sound judgment in consideration of financial resources.
- Complies with Society’s financial policies and procedures.
- Works in a safe manner in accordance with the Society’s health and safety policies and procedures and all relevant legislation.
- Performs other duties as required
Education and Experience
- Secondary School Diploma, plus 1 year recent relevant experience, OR
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Knowledge and Skills:
- Must have excellent customer service skills including professional telephone manner and ability to exercise good judgement
- Proven ability to communicate, both verbally and in writing
- Demonstrated initiative and problem solving skills
- Strong interpersonal skills and ability to work co-operatively with staff and clients.
- Ability to work under pressure.
- Ability to work flexible assignments according to service need
- Bilingual fluency in both English and French
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com