Senior QA Analyst – Enterprise CRM
- Pay Rate: $88 – $101/hour, depending on experience
- Contract Length: Contract runs until February 28, 2027
- Location: Calgary/Edmonton (remote)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Description
Our client is seeking a Senior QA Analyst to join a long-term initiative to implement a world-class CRM across the enterprise. This role is critical to ensuring the solution being built meets the highest quality standards. The successful candidate will be responsible for executing a QA strategy for the Enterprise CRM (eCRM) implementation, built on Salesforce and its integrations, leveraging both hands-on exploratory testing and automated test coverage to support the software delivery engine and increase code quality and speed to market.
The primary focus of this engagement is testing the implementation of a Salesforce App that digitizes and automates end-to-end fraud workflows, replacing a legacy manual process (Google Forms, spreadsheets, email) with a centralized, auditable system. This includes verifying and validating core Salesforce functional components to support onboarding of approximately 2,000 internal users across various operations, and testing new and expanded integrations for account, card, and transaction data using a mix of manual validation and automated test suites.
Responsibilities
- Execute a QA strategy for the Enterprise CRM (eCRM) implementation, built on Salesforce and its integrations
- Perform hands-on exploratory testing alongside automated test coverage to support the software delivery engine
- Verify and validate core Salesforce functional components, including OmniScripts, Flows, FlexCards, and custom objects
- Support onboarding of approximately 2,000 internal users across different operations through thorough testing
- Test new and expanded integrations for account, card, and transaction data using both manual validation and automated test suites
- Manage the full testing life cycle, including developing test assets such as plans, cases, and scripts
- Troubleshoot technical issues, understand system requirements, and identify effective solutions
- Support the decommissioning of legacy forms/portals in favor of standardized, automated workflows
Qualifications
- 7+ years of experience in the Quality Assurance and testing field
- 5+ years of experience with Salesforce CRM, including testing integration components
- Solid background in QA methodologies, managing the full testing life cycle, and developing test assets (plans, cases, scripts)
- Experience utilizing both manual and automated testing tools (e.g., Playwright)
- Strong critical thinking and problem-solving skills to troubleshoot technical issues, understand system requirements, and find effective solutions
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
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