Business Analyst – Expert
- Location: Toronto, ON – Hybrid (In office on Thursdays & 4th friday of every month. Onsite requirements are subject to change)
- Contract Length: 12 Months With possibilities of extension
We at Raise are hiring an Business Analyst – Expert for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- The Senior Consultant is primarily responsible for ongoing and ad-hoc analytical support of credit card acquisition and retention campaigns and programs, including the delivery of detailed campaign post-analyses at the portfolio and channel of acquisition levels, as well as the identification of strategic insights and recommendations that will help drive the Cards business.
- Provides analysis and reporting to enable direct marketing strategy by engaging in sales lead evaluation, direct marketing campaign measurement, and client centric analyses for the credit Cards LOB.
- Responsible for understanding credit card acquisition and retention programs and campaigns and the impact that they have in card members/clients.
- Conducts deep-dive analytics to provide business insights to assist the Cards team in meeting their strategic goals. Familiarity with test vs. control and A/B testing campaign performance assessment methodology.
- Analyzes how campaigns drive client behaviour. Provide analytical support in the creation of cardholder journey stories and presentations to Senior Management, including monthly and quarterly business review presentations.
- Performs a consultative role in working with multiple card stakeholders and with cross-functional teams on card analytics.
- Understands and meets the needs of Cards stakeholders, including supporting with ad-hoc requests.
- Informs and updates leaders, team members and business partners on relevant information in a timely manner
- The individual will work as part of an Agile POD infrastructure.
Challenges of the role:
- There is the expectation to deliver quickly, this is a fast paced environment. The resource will need to manage multiple stakeholders at the same time. The contractor needs to be able to explain the results of his technical/analytical work to a non-technical audience, who on the other hand are experts in the credit card business. So, storytelling and previous experience in the Cards industry are mandatory. Also, this individual will be part of an Agile POD, so previous experience working as part of an Agile team is highly desirable
Must haves:
**credit card analytics experience is absolutely mandatory for the role! **
- 3-5 years of experience in a consultative role focusing on data analysis. (8+ as a previous BA)
- Previous experience in the Credit Card business (Banking or credit card industry)
- Deep understanding of credit card lifecycle: onboarding, usage trends, customer segmentation, and retention.
- Experience with cross-functional collaboration involving Digital, Risk, Marketing, Compliance, and IT teams.
- Experience manipulating and synthesizing large volumes of complex information from multiple sources.
- SQL, SAS, Tableau, and Excel
- Strong knowledge of data modeling and statistical analysis techniques.
- Experience working with multiple stakeholders.
- Experience working on an Agile team.
- SQL experience / SAS experience (build and run macros)
Nice to have:
- Digital analytics experience (Adobe)
Soft Skills
- Good communication and storytelling skills.
- Excellent relationship building, verbal and written communications skills
- Time management
- Ability to present information in an organized and concise manner
Education and Certifications:
- University degree in Computer Science, Information Technology, Engineering, Business, Math or other quantitative discipline.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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