Contact Center Agent (Remote/Bring Your Own Device)
Pay Rate: $18.00/hour on W2
Work Type: Remote – 50 miles within Approved Hub Locations
Work Schedule: 06:00-02:30 PST
Training Schedule: 06:00-02:30 PST. Training will be a total of 4 days T-F 11/18- 11/21. Continued Education 06:00-02:30 PST 11/24-11/28 start taking calls on 12/1
Duration: 12-month contract with possible extension
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Job Overview:
- The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
Key Responsibilities:
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Top 3 Required Skills:
- Call Center Experience
- Ability to Use Computer
- Verbal and Written Communication Skills
Qualifications:
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write and speak English.
- Ability to sit at workstation for long periods of time.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.