Hospitality Specialist
- Pay Rate: $19-$20/hour on W2
- Contract Length: 2 months
- Work Schedule: Can fluctuate between 8:00 AM – 5:00 PM ET; 8:30 AM – 5:30 PM ET; 9:00 AM – 6:00 PM ET | Monday – Friday with 1 hour lunch | Overtime will be available occasionally for later events, resource needs to be flexible enough to start earlier or later in those circumstances.
- Training Schedule: On the job training
- Location: New York, NY 10019 (Onsite)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Responsibilities
- Guest services: Greet and assist guests, respond to inquiries, and handle special or high-profile requests for accommodations, transportation, and reservations.
- Logistics and coordination: Arrange restaurant and event reservations for catering, and coordinate with other departments (like housekeeping or maintenance) to resolve guest issues.
- Local expertise: Provide in-depth knowledge and recommendations for local dining, entertainment, and attractions to enhance the guest experience.
- Problem-solving: Act as the first point of contact for escalated complaints or problems, and work to find professional and timely solutions.
- Operational management: Oversee the conference areas to ensure it is clean and organized and manage incoming communication like phone calls and emails.
- Administrative duties: Maintain daily logs, document important information, and handle administrative tasks to support the department and facility operations.
- Safety and compliance: Ensure adherence to company policies, report safety concerns, and maintain professional grooming standards.
Top 6 Required Skills:
- Experience in hospitality (restaurant, hotel, catering, etc.)
- Events – Coordinate space, set up food/beverage, after event clean-up
- Attention to detail
- Communication Skills – Ability to communicate professionally with a wide variety of people
- Professionalism – Friendly and welcoming
- Reception – Back-Up Reception for lunches, breaks and after-hour events
Qualifications
- High school diploma and GED.
- Experience in resort hotel or restaurant experience preferred.
- Exceptional customer service and communication skills.
- Strong organizational skills and the ability to multitask.
- Problem-solving and conflict resolution abilities.
- In-depth local knowledge.
- Professional and calm demeanor.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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