HR Specialist I
- Pay Rate: $22-$25/hour on W2
- Contract Length: 6 months
- Location: Berlin, CT 06037 (Onsite)
- Work Hours: 8:00 AM – 4:30 PM | 30-minute Lunch
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- The main function of a human resources specialist is to plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions.
- A typical human resources specialist is responsible for a wide range of organization development activities, such as employee compensation, recruitment (as it relates to policy), personnel policies and regulatory compliance.
Responsibilities
- Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations.
- Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
- Daily phone work using call management system.
- Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels.
- Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information.
- Provides accurate, consistent and timely responses to HR process, system and policy requests.
- Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner.
- Utilizes HR knowledgebase and tools required to support operational needs.
- Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content.
- Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution.
- Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism).
- Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers.
- Enhances department and organization reputation by accepting ownership for resolving new and different requests and exploring opportunities to add value.
- Performs various tasks as assigned.
Qualifications
- Requires a High School Diploma.
- Bachelor’s Degree and HR certification preferred.
- Minimum of three (3) years of HR experience.
Required Technical Skills
- Knowledge of HR basics.
- Adept at technology.
- Superior customer service skills.
- Excellent communication skills.
- Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
- Ability to successfully handle multiple tasks and changing priorities.
- MS 365 skills
- Demonstrated skill in providing superior service to customers including but not limited to HR colleagues, active employees, retirees, etc.
- Demonstrated skill in developing solutions, teamwork and embracing technology.
Desired Technical Skills
- HR certification preferred.
- HR ticketing system (Ex. Workday, Towers Watson, Zendesk, ServiceNow)
- Call Center Experience
Required Soft Skills
- Customer Service
- Able to work with others in a team setting
- Positive attitude
- Time Management
- Ability to work independently
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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