UX Designer – Senior
- Pay Rate: (flexible)
- Location: 222 Jarvis Street Toronto, ON
- Contract Length: 11 Months
Work Type: Hybrid
We at Raise are hiring right now for one of our Ontario Public Sector Clients. If you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- Create effective, user friendly and visually appealing interfaces.
- Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
- Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
- Take a user-centered design approach and rapidly test and iterate the designs.
- Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes
Experience and Skill Set Requirements
Service Design:
- Leads and co-ordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes and methods in the context of existing and anticipated business needs and best practices
- Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as: (must have)
- User needs mapping
- User research (exploratory and evaluative)
- Stakeholder mapping
- Personas
- Journey mapping
- Collaborative design
- Prototyping
- Service blueprint
- Plans, leads and co-ordinates the design, development, prototype testing, and implementation of new solutions for service delivery
- Reviews service design aspects post-implementation to assess performance of new processes and practices; (must have)
- Develops process improvement objectives, critical success factors, key performance indicators, and measurement and target metrics to facilitate continuous improvement
- Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions, and by facilitating change management and business reengineering processes
- Leads the design, development and deployment of tools, methods, processes and standards to ensure the integrity and validity of the service design function and outcomes
- Researches and analyzes the integrated service requirements of government, partner ministries, and customers, and takes into account a user-centred perspective to service delivery
- Develops and recommends strategies to meet integrated service delivery objective; ensures documentation of business processes, methods, practices and associated tools is current and complete
- Facilitate change management with service providers and client ministries to add new products and services across all service delivery channels including digital service delivery systems
- Participates in business planning activities including the development of Management Board submissions in support of service improvements, operational strategies, coordinates service design engagement processes
Expertise:
- Provides service design expertise to service owners, managers, clients and users and others, including making presentations and recommendations to the relevant ADM as senior responsible officer for the service in question
- Participates in the evaluation and selection of external vendors; prepares statements of work, Request for Proposal (RFPs) and other documentation
- Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation and post-implementation review planning (must have)
- Researches trends, developments and best practices in service design in order to ensure service design projects reflect and introduce optimal processes, practices, methods, tools and performance indicators
- Leads, develops and participates in knowledge-sharing initiatives to the ADM level to raise awareness and acceptance of service improvements, benefits and understanding of potential risks incurred by inconsistencies and failure to improve
Stakeholder Relations:
- Initiates partnerships and leads/participates in enterprise wide projects with other ministries, jurisdictions or the broader public sector having impacts on ministry and corporate program delivery
- Develops internal and external stakeholder relationships to partner on key business process, practices, standards and methods.
- Consults with clients on general service processes, practices and methods, and to agree on project deliverables
- Consults with vendors, consultants and peers in the community and in other jurisdictions to address service design trends, developments and issues
Team Leadership/Guidance:
Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing scope and deliverables, developing the project charter, planning, resourcing, prioritising, scheduling, monitoring, problem solving, guiding staff and reporting with recommendations.
Must Haves:
- Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage, and thereafter leading on key service design activities such as:
- User needs mapping
- User research (exploratory and evaluative)
- Stakeholder mapping
- Personas
- Journey mapping
- Collaborative design
- Prototyping
- Service blueprint
- Reviews service design aspects post-implementation to assess performance of new processes and practices;
- Participates in project and advisory committees to provide service design advice and expertise, reports and recommendations, and to co-ordinate testing, implementation and post-implementation review planning
- Manages multi-disciplinary service design project teams through all phases of complete projects, including agreeing scope and deliverables, developing the project charter, planning, resourcing, prioritizing, scheduling, monitoring, problem solving, guiding staff and reporting with recommendations.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
