Epiq FAQ

Time Entry

1. How do I submit my time?

SAP Entry:
You will be shown how to submit your time in Epiq’s SAP system during your training.

After your timesheet has been approved, it will be uploaded into Beeline where we can see the details for processing payroll.
(Raise does not have access to SAP)

Beeline Entry:
A small number of people will be entering their time directly into Beeline rather than Epiq’s SAP. If this applies to you, you will receive detailed information on this process soon, if you haven’t already.

2. Where do I confirm if I should be submitting in Beeline or SAP?

This should be confirmed for you during your training with Epiq. You can also reach out to us to confirm at support@raiserecruiting.com or 408-430-1961 (US) / 888-770-2943 (Toll Free)

3. When is the timesheet deadline?

Deadline for timesheet approvals is noon each Monday. Please submit your timesheet by end of day each Friday to allow your manager time for review and approval before the cut-off time.

Payment

1. What is the payment frequency?

You will be paid weekly, every Friday.

2. How do I change my deposit account?

You can change it by updating your profile in the Raise Contractor Portal.

Simply upload a copy of your new direct deposit form under the “payment” tab.

3. Where do I see my paystubs?

Paystubs will be emailed to you in a password protected document. The password details will be outlined in the email body.

Time Off

1. I’m late or need to call in sick, what do I do?

Please report your absence to your Epiq Supervisor and Raise Support at least 30 minutes prior to your shift.
Raise support Contact info: support@raiserecruiting.com or 408-430-1961 (US) / 888-770-2943 (Toll Free)

2. I’d like to request personal time off (PTO), what do I do?

Please arrange time off with your Epiq Supervisor as far in advance as possible. It will be approved on a first come, first served basis. Once approved and you know when you will be away, please also inform Raise Support.

3. Is there pay for time off?

Vacation pay is paid out to you as you earn it at a rate of 4% (the equivalent of 2 weeks per year if you are working full-time). You’ll see a separate line item on each cheque outlining the amount of vacation pay you received.

When you take vacation and do not have hours, please know that you will not receive a pay cheque since you have essentially been pre-paid for your vacation.

Holidays

1. What holidays will Epiq be closed?

Epiq recognized the following holidays and will be closed:

2025 Dates:

2. Are holidays paid?

Holiday pay will be paid as per legislation in your province of work. More information is available by province here: https://raise.jobs/docs/stat-holidays-get-paid/

Employee Assistance Program: Telus Health

What is it?
TELUS Health One is an Employee Assistance Program (EAP) available to you at no cost. It includes qualified support for your mental, physical, social and financial health. (Ex. Discounts, counselling, self-help articles, wellbeing assessment and more.)

Who is Eligible?
Raise employees who have been employed for at least 90 days in a full-time role.

How do I use it?
Download the free app on Android or iOS – simply search ‘TELUS Health One’ Open the app and login with the following credentials:

Username: RaiseCA
Password: EAP

Support is also available 24/7 by calling 1-844-671-3327