Marketing Workflow Coordinator
- Location: Toronto, ON – (Fully Remote)
- Pay Rate: $31.97/hr
- Contract Length: 12 Months with possibility for extension
We at Raise are hiring a Marketing Workflow Coordinator for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work
Responsibilities:
We are looking for an organized, responsive Marketing Services Coordinator to manage our shared marketing inbox and act as the first point of contact for all creative and digital marketing requests. This is a true traffic management role at the intersection of marketing and intake coordination, you'll be the gatekeeper who keeps requests flowing to the right people quickly and accurately.
You'll triage a high volume of inbound emails (100–150 per day) from advisors, head office staff, and branch management, deciding what needs to be routed to a consultant and what you can resolve directly.
This role is email-only, you will not be taking phone calls or providing consulting services. Your value is in fast, accurate triage and routing.
Inbox triage
- Act as the first point of contact for all emails arriving in the shared marketing inbox
- Review and action all incoming emails, with a daily target of clearing the inbox with anything that is received before 4:00 PM EST
- Read every email and assess whether it requires a consultant or can be resolved directly
- Respond to basic inquiries independently — e.g., where to find an asset, how to get started on a request, status updates, and common how-to questions
Routing & traffic management
- Identify which requests need to be escalated to a consultant and route them promptly with clear context
- Log actionable creative and digital requests into Wrike
- Loop in the appropriate consultant when a request is assigned to them
- Ensure no request falls through the cracks by maintaining organized tracking and follow-up
Communication & support
- Provide friendly, professional, and timely responses to all stakeholders
- Maintain a consistent tone and quality standard across all replies
- Flag recurring questions or trends that could inform better self-service resources or process improvements
Consultant collaboration
- Work closely with our three marketing consultants to understand their roles, specializations, and current workloads, so requests are routed to the right person
- Join monthly team meetings to help identify efficiencies, process improvements, and ways to streamline intake and routing
Must have skills:
- 2-3 years of experience in a customer support, coordinator, traffic management, administrative, or marketing operations role
- Marketing Diploma or Degree. Recent graduate / Star student
- Strong organizational skills
- Solid understanding of both creative and digital marketing requests — enough to accurately assess, categorize, and route incoming work
- Experience working as part of a multi-disciplinary marketing team, with an understanding of how creative, digital, and strategy functions interconnect
- Strong written communication skills, you'll be the voice of the marketing team in every reply
- High comfort level with email management at volume (100–150 emails/day)
Nice to have skills:
- Marketing knowledge
- Experience with project management tools; Wrike experience is a plus
- Experience supporting financial services, advisor networks, or branch-based organizations
- Prior experience in a shared inbox or helpdesk-style role
- French language skills
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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