Systems Operations Specialist
Location: Oakville, Ontario
Employment Type: Contract
Contract: 12 Months
Experience Level: Intermediate
Who Are You?
You are a customer-focused IT professional with experience supporting enterprise systems in production environments. You enjoy troubleshooting complex technical issues, deploying software and hardware solutions, and working directly with customers to ensure systems remain reliable and operational.
You are comfortable supporting both Windows and Linux environments, have a solid understanding of system administration, and enjoy collaborating with Engineering and QA teams to resolve issues and improve customer experience.
If you thrive in a hands-on operations role where every day brings new technical challenges, we'd like to hear from you.
Who is the Employer?
The Raise has partnered with our client, a global leader in identity and security. They leverage cutting-edge technologies to deliver world-class solutions across the public and private sectors, including finance, telecommunications, government, law enforcement, retail, commercial, and IoT.
Their innovative identity and security technologies are powered by expertise in biometrics, cryptography, systems engineering, data analytics, and secure digital solutions.
As part of their continued growth, they are looking for a Systems Operations Specialist to support mission-critical enterprise systems used by Government and Law Enforcement customers across Canada.
Position Overview
As a Systems Operations Specialist, you will provide technical support, system administration, deployments, and troubleshooting for enterprise applications and infrastructure in mission-critical environments.
This role combines customer-facing technical support with hands-on system administration and deployment activities. You will work closely with Engineering, QA, and Operations teams to maintain service levels, resolve production issues, and ensure successful customer implementations.
This position includes participation in an after-hours on-call rotation and occasional travel to customer sites across Canada.
Key Responsibilities
- Provide advanced technical support for enterprise applications and systems.
- Install, configure, deploy, and upgrade software, servers, and customer workstations.
- Troubleshoot and resolve production issues across Windows and Linux environments.
- Support Government and Law Enforcement customers by diagnosing and resolving technical issues.
- Monitor system performance and maintain service level expectations.
- Collaborate with Engineering and QA teams to investigate complex issues and implement solutions.
- Assist with software deployments, system upgrades, and customer implementations.
- Perform basic scripting and automation tasks using PowerShell, Bash, Python, or similar tools.
- Execute basic SQL queries to assist with troubleshooting and system support.
- Maintain accurate technical documentation and operational procedures.
- Participate in a rotating after-hours on-call support schedule.
- Travel to customer locations as required (approximately 10%).
Required Qualifications
- 2+ years of experience in systems administration or technical support beyond a Help Desk environment.
- Diploma or degree in Computer Science, Information Technology, or a related field.
- Experience supporting Windows and Linux operating systems.
- Experience deploying or supporting enterprise applications and systems.
- Strong troubleshooting and problem-solving skills.
- Basic scripting experience using PowerShell, Bash, Python, or similar.
- Basic SQL and database knowledge.
- Excellent customer service, communication, and interpersonal skills.
- Valid driver's license and ability to travel within Canada.
- Ability to participate in an after-hours on-call rotation.
Preferred Qualifications
- Experience supporting Java Application Servers or enterprise Java applications.
- Experience working in Government, Public Safety, or other highly regulated environments.
- Experience supporting mission-critical production systems with defined service level agreements (SLAs).
- Microsoft certifications are considered an asset.
Ideal Candidate Profile
The ideal candidate enjoys working directly with customers while solving technical problems in complex production environments. They have hands-on experience deploying enterprise systems, administering Windows and Linux servers, and troubleshooting production issues.
They are proactive, adaptable, and thrive in collaborative environments where customer satisfaction and system reliability are top priorities.
Why Join This Team?
- Support mission-critical systems used by Government and Law Enforcement organizations across Canada.
- Work with modern enterprise technologies in a collaborative Operations team.
- Gain exposure to deployments, production support, and enterprise infrastructure.
- Opportunity to grow your technical skills while working on meaningful, high-impact systems.
Additional Information
- Travel: Approximately 10% within Canada
- On-call Rotation: One week every two weeks
- Security Clearance: Successful candidates must complete a fingerprint-based security clearance (coordinated by the client).
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we are a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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