Customer Service Coordinator
- Pay Rate: $29.01/hour (on W2)
- Contract Length: 4 Months
- Location: Remote| Houston, TX 77002 ( Within 50 miles of 77002 )
- Work Schedule: 2nd Shift |11:30 AM – 8:00 PM EST| Monday to Friday
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Job Overview
Under general supervision, answers employee questions and directs employee to applicable resources.
Responsibilities
- Creates, assigns, and updates customer tickets daily.
- Communicates with customers about service issues and works with internal departments for resolution.
- Uses programs and software tools to manage a variety of tasks, benefit changes, ticket requests, customer inquiries and various other needed assignments.
- Utilizes effective listening and communication skills to identify problems, needs, and opportunities.
- Regular evening work hours may be required.
- Additional duties as necessary.
- Adequate use of telephony system.
- Basic computer skills (utilizing online resources).
- Emphasis will be on providing customer service, handling service issues, working with internal departments.
Qualifications
- Required: High school diploma or G.E.D, and zero to four years previous experience.
- Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience.
- Strong organizational, customer service, writing and communication skills
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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