Workforce Coordinator
- Pay Rate: $19.00 – $23.00/hour on W2
- Contract Length: 12 months
- Location: 50 miles within Approved Hub Locations (Remote)
Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
Overview
- The Workforce Coordinator receives work for the department of about 65 team members, assigns out the work and tracks all tasks through to completion.
- The Workforce Coordinator is a pivotal member of the team and is often relied on to solve complex staffing and capacity challenges.
- Must be comfortable regularly working with people to help the team succeed.
- A successful candidate will be a skilled negotiator – negotiating with team members and our clients for resources, timelines, etc.
- The right person is very even keeled – very few things rattle or stress you out; the role is often at the center of conflicting demands and will need to remain logical under pressure.
Responsibilities
- Assign work that comes into Data Services.
- Report daily status on the tasks assigned.
- Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
- Gather and present analytics on work queues, times, etc. to improve process.
- Maintain estimates versus actuals (in terms of hours) against budgeted project work.
- Understand at any given time the progress of any given project that is currently within the Data Services area of work.
- Point of contact for escalating widespread technical issues or outages.
- Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
- Interact and correspond professionally with team members, project management, clients, and other stakeholders.
- Account for and accurately log time against project work.
- Works well with other associates not only internally but externally.
- Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.
Qualifications
- High school diploma or GED.
- Demonstrated 3+ years direct Workforce Coordinator experience or similar practice.
- Strong English communication (verbal and written) skills with a strong customer service focus. Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
- Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
- Ability to express complex technical and abstract concepts effectively both verbally and in writing.
- Ability to interact with all levels of managers and end-users in the organization.
- Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
- Ability to provide statistical analysis on workforce data for a variety of uses.
- Ability to handle a large volume of ever-changing task assignments with quick turnaround.
- Proficient with MS Office tools, particularly Excel.
- Ability to work in an environment with immediate deadlines and shifting priorities.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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